Privacy Notice


Privacy Notice Statement


This notice explains how we may collect, use and share your information.  Please read carefully and contact me, Rick Dobbins, with any questions at 1-800-993-4924.


Why did you give me this notice?


We are legally required to give you this notice by applicable law and our agreement with the federal government.  We respect your personal information and want you to fully understand how we may share your information.


What information will you ask me to give you?


We must collect certain information about you, called Personally Identifiable Information (PII) in order to help you complete your application for health insurance.  PII is information that can be used to identify you or trace your identity.  These are a few examples of PII.  This is not a complete list:

Name, Address, Date of Birth, Telephone Number, Social Security Number, Household Income, Marital Status, Race, Ethnicity, Credit or Debit Card


How will you use my information?


We will use only the information that we need to help you obtain health insurance through the Federally-Facilitated Exchange (FFE) and to provide Authorized Functions approved by the FFE, or other services as permitted under applicable law.  These are a few of the Authorized Functions that we may conduct.  This is not a complete list: Helping with your application for insurance, Answering questions about your eligibility, Helping to enroll you in a qualified plan, Helping with filing appeals of eligibility determinations, Correcting errors in your application


Will you share my information with anyone?


We may only share your information as described in this notice.  We may share your information with certain Federal or State agencies, the health insurance insurer that you select or subcontractors that help us to provide services to you.

Can I indicate my preference for receiving communication?

If you want to opt-out of receiving certain communications from us, please contact us at .

Children’s Information

Although parents are free to use this Web site on behalf of their children, we do not direct this site to children or knowingly collect personal information from children.  We would be pleased to work with parents and guardians to delete from our records personal information that a child may have disclosed improperly on this site.

What happens if I do not share my information with you?

If you do not want to share your information, we would not be able to assist you in enrolling in a health insurance plan through our agency.

Will you keep my information safe?

Yes. We are required to keep your information safe.  We have developed privacy and security policies/practices that we must follow to make sure that we protect your PII.  For your protection, please do not send e-mails to us that contain your personal health information. We cannot guarantee the security of these e-mails before they reach us, in contrast to the security precautions in place when you send us personal information via an online form on this Web site.

We are sincerely committed to protecting your personal privacy. While information is important for our ability to provide superior service, our most important asset is our customer’s trust. Keeping information secure and using it in a responsible manner is our top priority.

How will you inform me of changes to the privacy notice?

This site will continue to evolve to bring you new features and services and to implement technological advances. As a result, we may change this Privacy Policy from time to time without prior notice.  But, revised versions of this Privacy Policy will be posted on this Web site, together with an updated effective date. You should check this Web site periodically to see if any recent changes to this Privacy Policy have occurred. By continuing to use this web site after we post any such changes, you accept the Privacy Policy as modified.

How to file a complaint to ‘Centers for Medicare & Medicaid Services’ (CMS)

To file a complaint with the Centers for Medicare & Medicaid Services (CMS) follow this link below